We are willing to provide you returns and exchanges without shipping costs within 30 days on all sets that have not been installed, worn, or tampered with in any situation. One thing you should remember is that all our products are made of 100% natural human hair. Besides, each bundle comes from individual people, therefore, we cannot guarantee all of the hair color or texture. However, we will try our best to find out the best matches to meet your requirements. You can always check out your order to determine if the color is matched through our photos on website and video call.
Moreover, ZIINHAIR also provide 30 Days Product Guarantee: If any hair bundle you received have problems related to manufacturing problems, you will be protected by this guarantee:
• Within 30 days of receiving your order, contact us with a photo or video showing the issue ask for solutions
• We will review you claims and give the solutions. Since most problems can be solved by maintenance method, we may give you recommended product(s) that will deal with those problems. If the problem cannot be solved, the hair must be sent back to us. Then, we will handle this issue.
• In order for us to determine your products, your purchase can be replaced, your order must be sent back to our office. All costs for removing your items and shipping are the customer’s responsibility.
• We do not offer the returns or the exchanges for the customized hair products. Should you have any other questions, please do not hesitate to contact us anytime!